Question

To ask the Secretary of State for Business, Innovation and Skills, what discussions he has had with representatives of Royal Mail on the adequacy of the postal compensation scheme; and if he will make a statement.

We have had no such discussions. Royal Mail is required by regulation to ensure that it maintains fair and reasonable remedies and redress.

Ofcom, the postal regulator, monitors the effectiveness of compensation arrangements and, if necessary, can direct Royal Mail to modify its Postal Schemes which cover charges and terms and conditions for its universal service products and services.