NHS: Complaints

(asked on 5th November 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether the Local Authority Services and National Health Service Complaints (England) Regulations 2009 allow for two separate complaints, made by a patient, on the delivery of NHS care and treatment to be investigated concurrently by the relevant professional bodies of qualified healthcare staff; and if will make a statement.


Answered by
Maria Caulfield Portrait
Maria Caulfield
Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)
This question was answered on 15th November 2021

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 do allow for two separate complaints made by a patient to be investigated concurrently. There is nothing in the regulations that would prevent this from taking place.

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