Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to make reasonable adjustments for people with dyslexia to complete Universal Credit applications.

The Department is committed to ensuring that Universal Credit is accessible to all claimants, including those with dyslexia.

We recognise that some individuals may require reasonable adjustments to complete their Universal Credit application. A range of support is available to help claimants with additional needs:

• Help to Claim, delivered by Citizens Advice and Citizens Advice Scotland, provides tailored, practical support to help individuals make a new claim to Universal Credit.
• Face-to-face support is available in local Jobcentres, where trained staff can assist claimants with completing their application.
• Easy read guides and other accessible formats are available on GOV.UK to support claimants with learning difficulties.
• For those unable to access digital or telephone services, home visits may be arranged where appropriate.

Third party Support: The claimant can give explicit consent for Universal Credit to speak with a third party to help with the management of a claim. The Department continues to review and improve the Universal Credit service to ensure it is inclusive and responsive to the needs of all users. We are committed to making reasonable adjustments where required, in line with our duties under the Equality Act 2010.