Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with Ofgem on (a) improving its accountability to consumers and (b) reducing its costs.

The Government acknowledges that households have paid the price for the country’s broken energy market, with sky-high bills, suppliers collapsing, and poor customer service during a cost-of-living crisis. To address this, in December the Government launched its first comprehensive review of the energy regulator, Ofgem.

The review will establish Ofgem as a strong consumer champion, driving up standards for household and business consumers both now, and as energy use evolves with smarter and greener technology. It will ensure that consumers have confidence that Ofgem is equipped to address unacceptable outcomes for consumers. A Call for Evidence to support the review closed on 28 February 2025 and the Department is considering the responses.

Ofgem is committed to driving efficiencies through the use of technology and the introduction of improved processes and systems. These efforts are aimed at delivering better value for money while safeguarding the integrity and impact of the schemes it administers.