Driving Licences: Applications

(asked on 1st November 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent steps his Department has taken to help improve the processing of driving licence (a) new and (b) renewal applications.


Answered by
Trudy Harrison Portrait
Trudy Harrison
This question was answered on 9th November 2021

The Driver and Vehicle Licensing Agency (DVLA)’s online services are the quickest and easiest way to renew a driving licence. There are no delays in successful online applications and customers should receive their driving licence within a few days. However, many people still choose or have to make a paper application for a driving licence. The latest information on turnaround times for paper driving licence applications can be found here.

The DVLA has introduced additional online services, recruited more staff and has secured extra office space in Swansea and Birmingham to house more staff to help reduce waiting times while providing future resilience and business continuity.

The DVLA understands the impact that delays can have on people’s everyday lives and is working as quickly as possible to process paper applications and return people’s documentation to them.

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