Question

To ask the Secretary of State for Business, Innovation and Skills, if he will make it his policy to collect and publish data on whether students who make complaints to Student Finance England are satisfied with the way their complaints are dealt with.

The Student Loans Company publishes performance data on customer satisfaction and timeliness in responding to complaints within its Annual Report and Accounts, which is publicly available on SLC’s website. There are no immediate plans to publish specific data on satisfaction levels of students who complain to Student Finance England.