Question to the Home Office:

To ask the Secretary of State for the Home Department, what additional steps her Department plans to take to improve the process of accessing evisa accounts.

eVisas are a key part of delivering a border and immigration system which will be more digital and streamlined, a change that will enhance the applicant’s experience and increase the immigration system’s security and efficiency.

The UKVI account provides people with the ability to use online services to ‘view and prove’ their immigration status, including their rights to rent, work, study and access public services, by sharing relevant information about their permissions in the UK. People can easily keep the Home Office updated with any changes in their details or documentation using their account. For example, they can tell us about changes to their name, nationality or a new passport.

Our aim is that new and existing immigration status holders will have access to a UKVI account and their eVisa, and that creating a UKVI account is a smooth and straightforward process.

To help people create and use their UKVI accounts, we have provided information and guidance videos on GOV.UK which show users how to access and use their UKVI account. We have listened to feedback from users and have plans to make our GOV.UK pages easier to follow. These planned improvements are currently being drafted and are scheduled for release later in 2025.

We are continually improving the functionality and ease of use of the UKVI account. For example, we recently added the facility for a person without an identity document to create an account and we will add the ability to link a Home Office issued travel document to a UKVI account later in 2025.

Monitoring of the system since the end of December 2024 suggests that for most people the transition to eVisa has gone smoothly. By the end of April 2025 over 4.3 million people had created an online (UKVI) account to access their eVisa, with the latest statistics published on GOV.UK on 22 May 2025. Further statistics will be published in due course.

Between Q4 2019 and Q1 2025, the 'view and prove' service has seen over 41.9 million views by individuals and over 6.3 million views by organisations checking immigration status.

Should anyone find themselves needing support with creating their UKVI account or getting access to their eVisa, the latest updates and guidance can be found on GOV.UK

We are continuing to listen to the views and concerns of stakeholders and users of our digital systems and aim to continually enhance the user experience wherever possible. We have also increased the number of support services available to vulnerable people and have delivered £4m of grant funding to 72 voluntary and community sector organisations across the UK to support people to be able to set up and access their eVisa accounts.