Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 19 July 2017 to Question 4647, what steps he is taking to ensure firms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations with regard to the provision of basic rate customer services numbers; and if he will make a statement.

Local Trading Standards and their equivalent in Northern Ireland enforce the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Traders are required to comply with these rules when dealing with consumers, including the provision of basic rate customer services numbers. Alleged breaches of legislation should be reported, in the first instance, through the Citizens Advice consumer helpline who will pass on complaints to the relevant enforcement authority where necessary.