Question to the Department for Education:

To ask the Secretary of State for Education, for what reasons Windmill and Low Road primary schools in Leeds have been unable to access the free school meal voucher scheme run by Edenred.

Windmill Primary School and Low Road Primary School have been issued with an activation email from Edenred and user accounts have been created for both schools to order the free school meal vouchers. Using data held by the department, school administrators have been sent a welcome email with details on how to access and activate the school’s account. The welcome email was sent between 31 March and 2 April 2020.

On 19 June both schools asked for their contact emails to be updated and, once verified by the department, they will receive new activation links.

The status of Windmill and Low Road Primary Schools’ account can be checked online using the Edenred public portal. It also includes guidance on how to proceed if schools are experiencing technical problems with accessing their accounts: https://edenreduk.secure.force.com/publicportal/.

Schools who are experiencing technical difficulties with Edenred can contact them directly via the dedicated helpline (0333 400 5932) or an email address (freeschoolmeals@edenred.com) set up specifically for schools participating in the national voucher scheme.