Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what support his Department provides to energy customers who receive incorrect bills due to faulty readings caused by signal loss on an in-home energy smart meter.

The vast majority of smart meters in homes and small businesses across Great Britain are operating as intended, with consumers benefitting from automatic, remote meter readings and near-real time cost and usage information via their In-Home Display. The Government does not hold separate data on the number of households experiencing problems with their In-Home Display.

The Department for Business, Energy and Industrial Strategy works closely with Ofgem to monitor suppliers' performance and share good practice to drive operational improvements.

Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are functional. Ofgem is responsible for regulating energy suppliers against their licence obligations, and has a range of enforcement tools at its disposal.