Question to the Home Office:
To ask the Secretary of State for the Home Department, whether she can provide a breakdown of (a) the number of engagements made with Members Staff, and (b) the number of cases investigated, in the Home Office walk-in surgery in the Portcullis House Customer Hub in 2022.
The Home Office is unable to provide the information requested.
The Home Office Portcullis House team dealt with over 30,000 enquiries and at its peak handled more than 1,000 enquiries per day.
The department wrote to all Members on 18 August 2022 to advise that a national programme of engagement events enabling MPs and their caseworkers to meet with Home Office officials nearer to their constituencies would replace the Portcullis House walk in service.
Urgent enquiries, including passport and Ukraine visa applications should be sent to the urgent inbox: mpurgentqueries@homeoffice.gov.uk.