Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether the Motability Operations teams are notified of a personal independence payment claimant's award status before the claimant themself is notified.

During normal processing, Motability Operations are notified the day after the notification is issued to the claimant. There is a process in place to ensure the claimant is not contacted before they receive the decision notification.