Student Finance England
(asked on 7th July 2015) - View Source
Question
To ask the Secretary of State for Business, Innovation and Skills, how many people lodged complaints against Student Finance England in each of the last five years.
The Student Loans Company (SLC) only hold separate data on the number of complaints lodged against Student Finance England (SFE) from 2013. The number of people who lodged complaints against SFE in 2013 and 2014 is detailed below. For information I have also provided the total number of complaints lodged against SLC in those years and the number of complaints expressed as a percentage of SLC’s customers:
Year | Complaints lodged against SFE | Number of complaints lodged against SLC | Number of SLC complaints as a percentage of the total number of customers |
2013 | 13,519 | 14,128 | 0.22% |
2014 | 13,169 | 14,235 | 0.21% |