State Retirement Pensions: Applications

(asked on 19th October 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to support people who have experienced delays in processing new State Pension claims.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 10th November 2021

We provide support to our customers by communicating at the following stages to keep them fully informed during the claim process: -

  • when their State Pension claim is received – this includes online claims via Get Your State

Pension

  • inviting the customer to contact us if we need some additional information
  • we are working on their claim and they do not need to contact us
  • we have processed their claim and we will send a letter to confirm payment
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