Home Office: Correspondence

(asked on 15th October 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to improve her Department's response times to correspondence from members of the public.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 25th October 2021

Correspondence within the Home Office is subject to a 20-day service level agreement. Yet there has been a very significant increase in the volume of correspondence following COVID lockdown periods and also more recently following the Afghanistan crisis.

To address these increases in operational/casework correspondence an action plan has been implemented, which includes recruiting additional staff, to clear backlogs and drive up performance.

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