Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many times was the online pension credit toolkit was accessed in each year since 1 January 2019.

The Pension Credit toolkit is an on-line tool aimed at agencies and welfare rights organisations to help them encourage Pension Credit take-up.

The toolkit contains resources for anyone working with pensioners and includes guides to Pension Credit. It also contains publicity material and guidance designed to help older people understand how they could get Pension Credit and help organisations support someone applying for Pension Credit as well as ideas for encouraging take-up. The toolkit also provides links to information about disability and carers benefits.

The specific information requested around the number of times the toolkit was accessed is not available.

Since December 2019, citizens have the ability to opt-in to use performance cookies on GOV.UK and therefore DWP only sees data from the sample of those who accept these cookies. This means that we cannot use the data available to accurately reflect the total number of visits to the Pension’s toolkit. The data collected is primarily used for identifying trends in how citizens use and move within DWP content on the Gov.uk site.