Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the adequacy of (a) customer service and (b) complaints procedures provided by firms on the list of travel covid-19 test providers approved by her Department.

The Department has completed a rapid review of all private testing providers including their online terms and conditions and customer service. However, we are unable to provide further details of these assessments as they relate to the ongoing development of Government policy.