Personal Independence Payment

(asked on 16th September 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the (a) challenges and (b) merits of personal independence payment phone assessments.

Answered by
Chloe Smith Portrait
Chloe Smith
Minister of State (Department for Work and Pensions)
This question was answered on 23rd September 2021

During the coronavirus pandemic, we carried out assessments by telephone as a temporary measure. The feedback on telephone assessments has so far been positive: in a recent survey published by the Department, the majority of people who had a telephone assessment for PIP or for their WCA were ‘satisfied’ or ‘very satisfied’.

In Shaping Future Support: The Health and Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future and want to fully evaluate their effectiveness. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible. It is important that people continue to receive consistent and accurate decisions irrespective of the type of assessment they go through.

DWP Survey results of claimants who have received a telephone assessment are published here: Claimant experience of telephone-based health assessments for PIP, ESA and UC - GOV.UK (

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to Personal Independence Payment

1. Claimant experience of the Personal Independence Payment process
30/01/2018 - Parliamentary Research

Found: January 2018 Claimant experience of the Personal Independence Payment process By Steven Kennedy Manjit Gheera

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Latest Documents
Recent Speeches related to Personal Independence Payment

1. Oral Answers to Questions
18/03/2019 - Commons Chamber

1: to pay for work allowances,. Will my right hon. Friend update the House on when those work allowances - Speech Link
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3: support provided by jobcentres in getting people work-ready. One of my constituents was languishing on - Speech Link

2. Oral Answers to Questions
08/03/2021 - Commons Chamber

1: take up this scheme. In particular, we continue to work with a wide range of organisations closely connected - Speech Link
2: Friend join me in commending Ben for the fantastic work he is doing to help young people in Darlington gain - Speech Link
3: which is really important. I have also seen it work well with Andy Street and, to be fair to other Mayors - Speech Link

3. Oral Answers to Questions
29/06/2020 - Commons Chamber

1: staff and all Department for Work and Pensions staff and contractors for their tireless work through this - Speech Link
2: people in these challenging times to get back into work as soon as possible and to support an economic recovery - Speech Link
3: would like the Secretary of State to pass on our thanks to her team for the tremendous work that her officials - Speech Link

4. Oral Answers to Questions
27/01/2020 - Commons Chamber

1: progress that has been made on pension funds addressing climate change and ask the Minister to meet me - Speech Link
2: decisions about their own money, but this decision was made and it ensured that an individual is protected from - Speech Link
3: Front-Bench discussions, including on convening a pensions summit of all those with power, urging them to - Speech Link

5. Oral Answers to Questions
25/01/2021 - Commons Chamber

1: People who are advised to shield and are unable to work from home may be furloughed. Those who are not furloughed - Speech Link
2: £20 a week universal credit uplift that has been made available. As the Government did not vote against - Speech Link
3: are having to shield. Many disabled people cannot work from home and do not qualify for furlough, and sick - Speech Link

Latest Speeches
Recent Questions related to Personal Independence Payment
1. Personal Independence Payment: Work Capability Assessment
asked by: Debbie Abrahams
... how she plans to merge the personal independence payment and work capability assessment processes; who will take part in that merger; whether there will be (a) a pilot and (b) an independent evaluation of that merger; and who will provide that assessment service.

2. Personal Independence Payment
asked by: Stephen Timms
... what her Department's policy is on automatically extending personal independence payment awards.

3. Personal Independence Payment
asked by: Angus Brendan MacNeil
... how many people who were in receipt of disability living allowance have not migrated to personal independence payments (PIP); and whether his Department has been in contact with people who have not migrated to PIP.

4. Personal Independence Payment
asked by: Apsana Begum
... would be extended.

5. Personal Independence Payment
asked by: Apsana Begum
... what factors Decision Makers take into account when determining the length of personal independence payment (a) awards and (b) review periods in circumstances where that award is initially made for a short period with the result that the recipient has to reapply.

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