Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the (a) challenges and (b) merits of personal independence payment phone assessments.

During the coronavirus pandemic, we carried out assessments by telephone as a temporary measure. The feedback on telephone assessments has so far been positive: in a recent survey published by the Department, the majority of people who had a telephone assessment for PIP or for their WCA were ‘satisfied’ or ‘very satisfied’.

In Shaping Future Support: The Health and Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future and want to fully evaluate their effectiveness. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible. It is important that people continue to receive consistent and accurate decisions irrespective of the type of assessment they go through.

DWP Survey results of claimants who have received a telephone assessment are published here: Claimant experience of telephone-based health assessments for PIP, ESA and UC - GOV.UK (www.gov.uk)