State Retirement Pensions

(asked on 15th September 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to improve customer service to help elderly people contacting her Department regarding the time taken to receive their state pension payments.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 21st September 2021

DWP is aware that a small number of new State Pension claims have been subject to delays in receiving payment.

The Department is working hard to clear the current backlog, many of which have accrued since the Covid Pandemic.

We are prioritising overdue payments and payments that are imminent within the next few weeks. Normal service will be resumed by the end of October 2021.

Claimants don’t need to act, we have identified the cases and will process them as soon as possible.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to State Retirement Pensions

1. Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes
20/07/2021 - The Parliamentary and Health Service Ombudsman
- View source

Found: Women™s State Pension age: our findings on the Department for Work and Pensions™ communication

2. Department for Work and Pensions
01/11/2017 - Inquiry: Pension freedom and choice - Work and Pensions Committee
- View source

Found: evidence - Department for Work and PensionsWritten evidence from Department for Work and Pensions (PFC0076) The

3. Department for Work and Pensions annual report and accounts 2019-20
30/06/2020 - National Audit Office

Found: Department for Work & Pensions Annual Report & Accounts 2019-20 ANNUAL REPORT & ACCOUNTS 2019-20 HC

4. DWP annual report and accounts 2019 to 2020
30/06/2020 - Department for Work and Pensions
- View source

Found: Department for Work & Pensions Annual Report & Accounts 2019-20 ANNUAL REPORT & ACCOUNTS 2019-20 HC

5. DWP annual report and accounts 2019 to 2020
30/06/2020 - Department for Work and Pensions
- View source

Found: Department for Work & Pensions Annual Report & Accounts 2019-20 ANNUAL REPORT & ACCOUNTS 2019-20 HC

Latest Documents
Recent Speeches related to State Retirement Pensions

1. Oral Answers to Questions
18/03/2019 - Commons Chamber

1: to pay for work allowances,. Will my right hon. Friend update the House on when those work allowances - Speech Link
2: that an extra £1.7 billion a year will be put into work allowances to increase them by £1,000 from April - Speech Link
3: the support provided by jobcentres in getting people work-ready. One of my constituents was languishing - Speech Link

2. Oral Answers to Questions
09/03/2020 - Commons Chamber

1: Madam Deputy Speaker.Workplace pension participation rates have more than doubled since the introduction - Speech Link
2: successes of the last decade, but many would argue that people are still not saving enough for a comfortable retirement - Speech Link
3: million more now saving into a workplace pension, but 5 million people are still not covered because they are - Speech Link

3. Oral Answers to Questions
30/11/2020 - Commons Chamber

1: benefit will not be capped if they have a sustained work history, and exemptions of course also remain in - Speech Link
2: him that we can also make the effort to encourage people to go for vacancies, so that they can start to - Speech Link
3: grace period in the coming month. So will the Secretary of State consider extending the grace period, to avoid - Speech Link

4. Oral Answers to Questions
29/06/2020 - Commons Chamber

1: staff and all Department for Work and Pensions staff and contractors for their tireless work through this - Speech Link
2: across Government to help people in these challenging times to get back into work as soon as possible - Speech Link
3: would like the Secretary of State to pass on our thanks to her team for the tremendous work that her officials - Speech Link

5. Oral Answers to Questions
02/07/2018 - Commons Chamber

1: right support for vulnerable claimants, and our work coaches undertake awareness training to identify - Speech Link
2: helps vulnerable people to get closer to the workplace. On the question that he and the work coaches raised - Speech Link
3: raised by the National Audit Office is that the Department does not really know who the vulnerable claimants - Speech Link

Latest Speeches
Recent Questions related to State Retirement Pensions
1. State Retirement Pensions: Payments
asked by: Jessica Morden
18/05/2021
... what the average time is (a) between receipt of an application for state pension and date of the first payment and (b) between reaching state pension age and the date of the first payment of state pension.

2. State Retirement Pensions: Single People
asked by: Ian Lavery
08/04/2019
... what estimate she has made of the number of single old age pensioners who currently rely solely on basic state pension for income.

3. Pension Credit and State Retirement Pensions: Romford
asked by: Andrew Rosindell
04/11/2019
... (b) receive pension credit and (c) are eligible for pension credit but do not claim it.

4. State Earnings Related Pension Scheme: Widowed People
asked by: Gareth Thomas
23/03/2021
... that their survivor benefits were to be (a) reduced for the second time or (b) eliminated; and if she will make a statement.

5. Department for Work and Pensions: Work Experience
asked by: Seema Malhotra
18/02/2020
... how many people aged (a) 16 and under and (b) over 16 years old undertook work experience in her Department in each of the last three years.

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