Energy Supply: Costs

(asked on 10th September 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make representations to Ofgem on the need for any new rules proposed under the Supplier Licencing Review to ensure that suppliers are not able to use an uninformed line of credit in the form of customer credit balances.

Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 20th September 2021

The Government wants a competitive and innovative supply market, and continues to promote competition as the best driver of value and service for customers.

In a competitive market, it is normal for suppliers to exit the market from time to time. Unfortunately, some energy suppliers are facing pressures due to sudden increases in global gas prices. If a supplier fails, Ofgem will ensure customers’ are moved to a new supplier, household credit balances will be protected and gas and electricity supply will continue uninterrupted. My Rt. Hon. Friend the Secretary of State has been clear that protecting consumers shapes the Government’s entire approach on these gas price spikes.

Ofgem has reviewed their approach to supplier licensing with their resultant package of measures aimed at driving up standards across the energy retail sector by promoting more responsible risk management, improving governance, increasing accountability, and enhancing Ofgem’s market oversight. Additionally Ofgem is considering the responses to its March 2021 consultation on further measures that would require suppliers to automatically refund customers’ credit balances every year and protect any amounts they hold above a certain threshold.

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