HM Passport Office: Telephone Services
(asked on 2nd September 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, whether she has taken steps to shorten the waiting times for people who call the passport advice line.
This question was answered on 20th September 2022
His Majesty’s Passport Office has worked closely with Teleperformance to improve waiting times for callers to the Passport Adviceline. In August, the average wait time for a caller was 6 seconds.