Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department is having with travel companies which are unlawfully refusing to refund the cost of holidays to consumers.

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund?if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued?within 14 days, depending on the nature of the contract in place. Businesses are undoubtedly facing a significant and complex operational task in engaging with all their customers on refunds. The Government is working to find a balanced and a coordinated solution to the difficulties that have arisen as a result of covid-19 that supports the sector while protecting consumer rights.