Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to support consumers who are unlawfully refused refunds from travel companies.

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund?if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued?within 14 days, depending on the nature of the contract in place. BEIS officials have held regular discussions with travel and tourism sector representatives, travel businesses and consumer advocacy bodies to assess the impact of cancellations made in light of the covid-19 outbreak. Further information on the rights and responsibilities of consumers and businesses was published on 30 April by the Competition and Markets Authority who have also set up a covid-19 taskforce for consumers to register complaints.