Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that providers of covid-19 PCR tests listed on the Government's website are reputable operators providing acceptable levels of customer service.

The service standards of all private providers, including Atruchecks, are subject to continuous assessment. Organisations may be removed if they are found to be non-compliant with the minimum standards, fail to meet their accreditation deadlines where applicable or have been raised as a possible public safeguarding risk. For day two and day eight testing, the Government closely monitors the performance, including delivery and testing services, of private providers to ensure they deliver a high quality service to customers. Providers providing inadequate services receive a five-day warning to demonstrate they have rectified their service, and if not, are removed from the GOV.UK list. Private providers may be reinstated to the list once they have undertaken corrective action and provided the Department with such evidence.