Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will review the oversight, operational procedures and response times of interactions with customers by Companies House.

Companies House continually reviews its operational procedures and response times as part of its normal business strategy.

Companies House endeavours to respond to customer queries within a maximum of 10 working days but aims to provide prompt responses well within this time. At present, Companies House is implementing a new finance system, including updating its debt collection process As a result, from February to August 2016, the response time for some enquiries is being extended to 21 days. Once this temporary work is concluded the response targets will revert back to the 10-day target. This is expected to be at the end of August.