Biometric Residence Permits

(asked on 28th November 2023) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what the recent technical issue with the processing and issuing of Biometric Resident Permits has been; what steps his Department is taking to resolve that issue; and what estimate he has made of when that work will be complete.


Answered by
Robert Jenrick Portrait
Robert Jenrick
Shadow Secretary of State for Justice
This question was answered on 6th December 2023

Incidences of technical issues preventing BRP card production are extremely low, and no systemic issues have been identified.

Where individual card requests do fail, operational case working teams and IT Support endeavour to resolve the issue as quickly as possible.

For any case that cannot be resolved immediately, the Employer Checking and Landlord Checking Services are available to provide support to customers to verify their immigration status and permission to work and rent properties in the UK.

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