Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what assessment her Department has made of the potential merits of consulting on regulating the property management sector.

The government is committed to ensuring that consumers are protected from abuse and poor service at the hands of unscrupulous property agents.

Property agents must belong to a government-approved redress scheme. This legislation is currently enforced by local authorities and by the National Trading Standards’ Lettings and Estate Agency Team, who have the power to issue warnings and banning orders to rogue estate and letting agents.

The previous government committed to regulate the property agent sector in 2018 and asked a working group chaired by Lord Best to advise them on how best to do it. However, they failed to respond to the recommendations set out in the working group’s 2019 Regulation of Property Agents: working group report which can be found on gov.uk here.

Managing agents play a key role in the maintenance of multi-occupancy buildings and freehold estates, and their importance will only increase as we transition toward a commonhold future. As a result, we are looking again at the 2019 report.

As set out in the Written Ministerial Statement made on 21 November 2024 (HCWS244), the government has made clear it intends to strengthen regulation of managing agents to drive up the standard of their service. As a minimum, this should include mandatory professional qualifications which set a new basic standard that managing agents will be required to meet. We will consult on this matter this year.

We will set out our full position on regulation of estate, letting and managing agents in due course.