Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he has taken to assist people who use pay as you go data and calls packages and who face increased costs for those services as a result of the covid-19 outbreak and the closure of face-to-face services.
In response to the Covid-19 outbreak, my Department has agreed a package of measures with the UK’s major fixed and mobile providers to protect vulnerable consumers, and those who may become vulnerable due to circumstances arising from Covid-19.
In relation to mobile services, all the signatory providers have agreed to offer new packages to support vulnerable consumers, including free data boosts and free calls from mobiles, and to support their customers in financial difficulties.