Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 5 July 2021 to Question 24871 on Energy: Meters, and with reference to paragraph 17 of Annex B of the Government’s response to the consultation on the smart meter policy framework post 2020: minimum annual targets and reporting thresholds for energy suppliers, dated June 2021, when the Government plans to define high levels of operational fulfilment and consistently good customer service.

The Government has worked with industry to identify, define and share good practice to help improve operational capabilities. We will continue to support energy suppliers to further improve operational fulfilment and customer experience.

The Government will engage with energy suppliers and other stakeholders in due course to help define more precisely the pre-conditions for the effective deployment of potential additional policy measures.