Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what discussions his Department has had with (a) Ofgem and (b) energy suppliers on (i) providing additional financial support and (ii) targeted protection for vulnerable households with increased costs associated with the replacement of radio teleswitch service meters.

The Department attends the Industry Taskforce on the Radio Teleswitch Service, which was convened by Ofgem last year and is led by Energy UK. The Taskforce’s Call to Action in October 2024 highlighted that energy suppliers should fast-track meter upgrades to RTS customers, particularly prioritising vulnerable customers, ahead of the switch-off.

Ofgem has also consulted on plans to introduce new RTS specific licence conditions for energy suppliers. These propose that suppliers must take all reasonable steps to provide an energy tariff that leaves all their customers ‘no worse off’ than before once their RTS meter is replaced.