Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what steps his Department plans to take to ensure that Ofcom implements the recommendations from its Strategic Review of Digital Communications, published in February 2016, on automatic compensation for mobile and broadband customers for loss of internet connection.

The Government fully supports Ofcom’s plans to implement a system of automatic compensation for telecommunications customers who suffer a loss or reduction of their broadband services. This is in line with Ofcom’s remit to, amongst other things, protect the interests of end users. The Department anticipates that Ofcom will, in due course, define the specific parameters of the automatic compensation requirements that it will impose, and DCMS will liaise with it during this process.