Visas: Fees and Charges
(asked on 19th July 2021) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what assessment she has made of the prevalence of VFS Global, the operator of her Department's online visa application system, charging for emails received from service users.
This question was answered on 22nd July 2021
VFS Global (VFS) and TLS contact run the network of overseas Visa Application Centres (VACs) on behalf of UKVI.
VFS provide services at the VACs to enable individuals to upload supporting evidence and biometric information, such as a photo, for visa applications and also coordinate the return of travel documents to customers.
VFS do not charge for emails received from customers.