Government Departments: Telephone Services

(asked on 24th February 2025) - View Source

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will list each Department which (a) continues to and (b) no longer provides telephone numbers to Members of Parliament for its (i) Parliamentary Branch and (ii) for its Correspondence Section to pursue constituents' concerns; and whether it is government policy to prevent parliamentarians being able to speak directly to ministers' Private Office staff.


Answered by
Abena Oppong-Asare Portrait
Abena Oppong-Asare
Parliamentary Secretary (Cabinet Office)
This question was answered on 27th February 2025

The List of Ministerial Responsibilities, published on GOV.UK, provides Members of Parliament with contact details for each Government department. It provides a single point of contact for each department, through which all Members of Parliament can pursue constituents’ concerns. This policy has been in place since October 2023 and was introduced following security advice. As outlined in the Guide to Handling Correspondence, also published on GOV.UK, the default method of correspondence with Government departments is via official departmental email addresses.

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