Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether she has had discussions with Ofgem about the level of compensation for customers from Eon Next for poor customer service.

DESNZ ministers and officials meet regularly with Ofgem to discuss a range of issues relating to energy markets and consumers.

As the independent regulator, Ofgem is responsible for ensuring licensed energy suppliers are complying with their rules. Details of Ofgem’s ongoing supplier compliance and enforcement activity, including individual decisions, are at this link https://www.ofgem.gov.uk/energy-policy-and-regulation/compliance-and-enforcement/retail-compliance-and-enforcement.