Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what estimate she has made of the potential financial impact of sending patient communications through the NHS App rather than by post on the NHS.

On the costs of developing the App, I refer the Hon Member to the answer provided on 11 December 2023 in response to Question 5345.

On the benefits resulting from use of the App, I refer the Hon Member to the GOV.UK website press release from April 2025, which sets out a range of estimated cost savings and other efficiencies across different healthcare settings, and which is available at the following link:

https://www.gov.uk/government/news/major-nhs-app-expansion-cuts-waiting-times