VFS Global: Contracts
(asked on 25th September 2019) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.
In line with the Government’s commitment to transparency, the Home Office has published the VFS Global Next Generation Visa (NGOV) contract schedules on Contracts Finder (part of gov.uk).
The Service Levels can be found in Schedule 7 of the contract. These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications