Consumers: Subscriptions

(asked on 18th May 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the effectiveness of protections offered by the (a) Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 and (b) Consumer Protection from Unfair Trading Practices Regulations 2008 in supporting protecting consumers from subscription traps.


Answered by
Paul Scully Portrait
Paul Scully
This question was answered on 26th May 2021

The Government is committed to tackling subscription traps and preventing consumers from being exploited.

The existing law requires that a trader informs consumers of the price and length of a subscription, before a contract is entered in to. Failure to provide this information is a breach of contract and can be challenged by consumers.

The Government is working with regulators and other key partners within the consumer protection framework to ensure that the current legal framework is robust in prohibiting harmful business practices to consumer contracts.

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