Jobcentres: Staff

(asked on 21st November 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the minimum training required for new work coaches is.


Answered by
Jo Churchill Portrait
Jo Churchill
This question was answered on 29th November 2023

All DWP new entrant work coaches undergo a minimum mandatory learning journey compromising of a combination of induction, onboarding, and operational fundamental learning prior to progressing into their work coach technical learning.

The work coach specific learning is a total of 30 days and is a combination of facilitated learning and consolidation, this is followed by a 2-day mental health learning event.

Additionally, all new work coaches undergo mandatory Keeping Safe learning which is for employees who have direct contact with members of the public.

Reticulating Splines