Question to the Department for Business, Innovation, Science and Trade:

To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of Royal Mail’s performance against its universal service obligations in Scotland.

The government remains committed to ensuring a reliable universal postal service for users across all parts of the United Kingdom.

We have been clear that Royal Mail’s quality of service has not been good enough. The government has discussed Royal Mail’s performance with the company and Ofcom, as the independent regulator, and they know there is more to do to improve stability and reliability for customers, but it is welcome that the most recently released quality of service figures, for Q1 26/27, show an improvement.

Ofcom is investigating Royal Mail’s quality of service performance for 2025-26, and Royal Mail has published a service improvement plan alongside a £500 million investment into frontline resourcing.