Question to the Department of Health and Social Care:

To ask the Secretary of State for Health, what training staff in (a) Lancashire and (b) the North West who handle NHS 111 calls receive other that the mandatory training covered by the NHS 111 Commissioning Standards.

This information is not held centrally and is a matter for the local providers and commissioners.

The NHS 111 commissioning standards issued in June 2014 state that all staff involved in handling NHS 111 calls must comply with the Licensing Requirements of the Clinical Decision Support Software used (NHS Pathways). Staff must also undertake training on: how to interact with urgent care services; the use of local Directories of Services; NHS Values; delivering excellent customer services; and safeguarding.