Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what change there has been in the number of nuisance calls being reported since the banning of cold calls from personal injury firms and pension providers.

Complaints relating to cold calls from injury firms and pension providers are monitored by the Information Commissioner’s office (ICO). The ICO has reported a drop in complaints of cold calls from personal injury firms and pension providers since the new measures were introduced in September 2018 and January 2019 respectively. Details can be found on their website (https://ico.org.uk).

Cold calling relating to claims management companies, including those that handle personal injury claims, and pensions are regulated by the Financial Conduct Authority (FCA) and enforced by the ICO. The ICO and the FCA work together to carry out their respective regulatory responsibilities alongside Government to monitor the impact of cold calling bans.