Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 4 June 2017 to Question 257442 on Biometrics: Applications, what the timeframe is for (a) reviewing SSL's performance against its key performance indicators and (b) reporting that performance.

UKVI regularly monitor Sopra Steria Limited’s (SSL) performance against set Key Performance Indicators (KPIs).Sopra Steria are required, under the contract, to report on their performance on a monthly basis. These performance reports are reviewed by UKVI and form the basis of monthly performance conversations between the two parties. The information within the reports is used to drive improvements to service standards in line with contractual requirements.
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SSL’s performance against these KPIs is commercially sensitive and therefore we are unable to disclose any detailed information.