Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, under what circumstances officials in Child Maintenance Service may refuse to meet, either in person or online, a parent who is seeking to resolve issues in their case.

Customers of the service can contact officials online, by telephone or in writing and in cases where customers have concerns, a complaints process including independent review is available and clearly signposted in written and online communications.

The Child Maintenance service undertakes work face to face meetings only in certain prescribed circumstances where there is a legal requirement to do so for instance certain judicial proceedings and interviews under caution.