Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many and what proportion of Personal Independence Payment (PIP) assessments have been carried out (a) face-to-face, (b) remotely and (c) on paper in each year since the tendering of provider-based PIP contracts were agreed; and what performance metrics in those contracts have been met by those providers in that contract period.

The number and proportion of Personal Independence Payment (PIP) assessments that have been carried out (a) face to face, (b) remotely, including telephone and video, and c) paper based, can be found in the tables below.

Please note:

• All volumes have been rounded to the nearest 10
• Proportions are based on actual values and may not add up due to rounding
• Clearances volumes relating to remote channels and face-to-face after March 2020 are calculated from weekly MI and are representative of performance. All of the above data is derived from contractual management information produced by the Assessment Providers
• Please note: the above data is derived from unpublished management information which is collected for internal Departmental use only and has not been quality assured to Official Statistics Publication standards

Provider performance is measured across a range of service level agreements setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience.

For the years 2013 - 2022, the number of assessments per channel are:

With channel proportion as:

For more information, monthly performance measures against targets can be found in the attached PDF document.