Universal Credit

(asked on 3rd June 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many universal credit claimants have been referred to local consumer debt advice in the last 12 months.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 11th June 2019

The Department does not maintain records on the number of Universal Credit claimants who have been referred to a local consumer debt advice service.

Jobcentre staff have access to information on services and support available in their local area for claimants and will signpost claimants to national and local organisations who provide specialist debt and money management support.

In addition, support is available for Universal Credit claimants via the Money and Pensions Service (MaPS). MaPS will help UC claimants with personal budgeting and money management through its free helpline, printed guides and digital guidance.

For those UC claimants who are in most need of debt advice, MaPS will continue to work with the DWP and other agencies to ensure that they are signposted and referred quickly to local provision – MaPS funds free-to-consumer debt advice in England through a network of providers including StepChange, the Money Advice Trust and Citizens Advice.

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