Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to her Answer of 15 January 2019 to Question 205821 on Biometrics: Applications, whether Sopra Steria are meeting her Department's service standards.

Sopra Steria Limited (SSL) run the UK Visa and Citizenship Application Service (UK VCAS) centres on behalf of UK Visas & Immigration (UKVI). The UKVCAS service points bring together identity checks, evidence digitisation and biometric enrolment but SSL and we regularly monitor SSL’s performance against a set of Key Performance Indicators (KPIs)

However SSL’s performance against these KPIs are commercially sensitive and therefore we are unable to disclose this information.