Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what steps her Department is taking to ensure housing associations provide clear and consistent communication during tenancy transitions; and what steps she is taking to support tenants facing (a) rent increases and (b) upfront payment requirements.

Under the Transparency, Influence and Accountability Standard set by the independent Regulator of Social Housing, registered providers must ensure that communication with and information for tenants is clear, accessible, relevant, timely and appropriate to the diverse needs of tenants.

Under the new consumer regulation regime, the Regulator proactively seeks evidence that providers are delivering the outcomes set by the standards.

In terms of support with rent increases: if eligible, tenants of housing associations can receive Housing Benefit or the housing element of Universal Credit to help pay their rent. Support is also available through Discretionary Housing Payments, which are delivered via local authorities.

The government recently consulted on a future long-term rent settlement, inviting views on a range of issues relating to social housing rent policy.

The Renters’ Rights Bill will prohibit private registered providers, as well as private landlords, from requiring or accepting any payment of rent before an assured tenancy has been entered into.