Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to improve transparency in Child Maintenance Service (CMS) decision-making processes.

The Department for Work and Pensions (DWP) is committed to making Child Maintenance Service (CMS) decisions clear, accessible and transparent.

Whenever a decision is made that affects a child maintenance calculation or payment arrangements, DWP issues notifications to customers explaining the outcome. Where the maintenance calculation changes, customers are provided with information setting out how the new calculation has been reached.

DWP is taking steps to improve communications with parents by simplifying content and retiring outdated letters. In addition, the online My Child Maintenance Case service enables parents to view their case details, track changes, check their current position and view digital copies of notifications at any time. DWP continues to develop this service to provide even more information to customers.