Universal Credit: Merseyside

(asked on 3rd May 2024) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many Jobcentres will be offering face-to-face support for legacy benefit claimants required to transfer to Universal Credit under the Move to Universal Credit programme in (a) Merseyside and (b) Wirral; and which ones will be offering that support.


Answered by
Jo Churchill Portrait
Jo Churchill
This question was answered on 14th May 2024

We currently provide assistance and support through a variety of channels, including face to face in all of our jobcentres across the United Kingdom.

We have a dedicated team in place to support customers in receipt of a Migration Notice to transition to Universal Credit including a dedicated telephone line for queries.

We continue to learn what we need to put in place for customers receiving a Migration Notice to support their transition to Universal Credit.

Reticulating Splines