Q. Jobcentres: Staff

(asked on 20th November 2023) - View Source

Stephen Timms
(Labour - East Ham)

Question to the Department for Work and Pensions:

Jo Churchill
Minister of State (Department for Work and Pensions)

This question was answered on 23rd November 2023

The table below shows the total number of Work Coach Full Time Equivalents (FTE) in Jobcentres (JC) at the end of October for 2021, 2022 and 2023.

Work Coach	ABM FTE
Work Coach	Oct-21	Oct-22	Oct-23
JC Work Coach excl DEA - Full Service	17,360	12,580	12,850
JC Work Coach excl DEA - Existing Benefits	2,320	1,870	1,300
Total	19,680	14,440	14,150

Source: DWP’s internal Activity Based Model (ABM)

Notes:

Data is correct as of the end of October 2021, October 2022 and October 2023. Numbers have been rounded to the nearest 10. Sum may not total due to rounding.
Data includes all Work Coach related activities as well as training and accreditation.
Data for Work Coaches does not include Work Coach Team Leaders and Disability Employment Advisers (DEAs).
DEAs support Work Coaches and Jobcentre colleagues in situations where claimants present with complex employment circumstances involving health and disability issues. Support to Work Coaches include upskilling, case conferencing and facilitating three-way conversations with claimants.
Figures were derived from the Department’s Activity Based Model (ABM), which provides Full Time Equivalent (FTE) figures based on point in time estimate by Line Managers. They cover only FTE of staff with paid employment. No overtime FTE is included.
The number of Work Coaches is unpublished management information, collected and intended for internal department use and has not been quality assured to National Statistics or Official Statistics standard. As the Department holds the information, we have released it.